Return and Refund Policy

Return and Refund Policy

Store: Smart Brain Buy
Contact Email: support@smartbrainbuy.shop

At Smart Brain Buy, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a clear and transparent return and refund policy.

1. Return Period

  • Customers have up to 14 calendar days after receiving the product to request a return.

  • The product must be in perfect condition, unused, with all original tags and packaging.

2. Return Conditions

  • Products that are damaged, incomplete, or show signs of use will not be accepted for return.

  • Personal-use items, digital products, or promotional items may not be eligible for return unless defective.

3. Return Process

  • To initiate a return, please contact us at support@smartbrainbuy.shop with your order number, reason for return, and photos (if applicable).

  • After review, we will provide instructions for returning the product.

4. Shipping Costs

  • If the return is due to an error on our part (wrong item, defective, or damaged product), all shipping costs will be covered by Smart Brain Buy.

  • If the return is due to change of mind or dissatisfaction, shipping costs will be the customer’s responsibility.

5. Refunds

  • Refunds will be processed after the returned product is received and inspected.

  • The amount will be refunded through the original payment method within 7 to 10 business days.

6. Exchanges

  • If you wish to exchange a product, please contact us at the email provided to check availability.

7. Contact

For further questions about our return and refund policy, please contact us:
📧 support@smartbrainbuy.shop